Privacy Policy
Ethos Agora, LLC (dba DearPooch.com) ("us", "we", or "our") operates the https://dearpooch.com website (the "Service").
This Privacy Policy describes how DearPooch.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services — whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Shopping information including the items you view, put in your cart, or add to your wishlist.
- Customer support information including the content of any communications you choose to send us — such as questions about your pet's order or product queries.
Some features of the Services may require you to provide certain information. You may elect not to provide it, but doing so may prevent you from using or accessing those features.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
- Tracking technologies — pixels, web beacons, SDKs, third-party libraries, and cookies — used when you visit our Site, open or click on emails, or interact with our Services or advertisements.
How We Use Your Personal Information
- Providing Products and Services: process payments, fulfill orders, send order and account notifications, manage accounts, arrange shipping, handle returns and exchanges, and enable product reviews — so your pet's goodies arrive safely at your door.
- Marketing and Advertising: send marketing and promotional communications by email, SMS, or mail, and show you relevant ads on our Site and other websites.
- Security and Fraud Prevention: detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, please keep your credentials safe and contact us immediately if you suspect any unauthorized access.
- Communicating with you: provide customer support and improve our Services so we can keep delivering the best for your furry family.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- Vendors and service providers who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners, including Shopify, to provide Services and advertise to you. These partners use your information in accordance with their own privacy notices.
- At your direction or with your consent — for example, to ship products or through your use of social media widgets or login integrations.
- Affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- Business transactions and legal obligations — in connection with a merger or similar event, to comply with legal obligations (including subpoenas and search warrants), to enforce our Terms, and to protect or defend the Services, our rights, and the rights of our users.
Categories Disclosed in the Past 12 Months
| Category | Categories of Recipients |
|---|---|
|
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information, and customer support information Internet or other similar network activity, such as Usage Data |
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment
processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content — we love seeing photos of happy pups and kitties enjoying their Dear Pooch purchases! If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.
Information you share on public or semi-public venues — including on third-party social networking platforms — may be viewable by other users of the Services and/or users of those platforms without limitation as to its use by us or by a third party. Our inclusion of links does not imply endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to Access / Know — request access to personal information we hold about you, including how we use and share it.
- Right to Delete — request that we delete personal information we maintain about you.
- Right to Correct — request that we correct inaccurate personal information.
- Right of Portability — receive a copy of your personal information and request transfer to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale / Sharing / Targeted Advertising — direct us not to "sell" or "share" your personal information or to opt out of targeted advertising processing. If you visit our Site with the Global Privacy Control opt-out signal enabled, we will treat this as a request to opt out for that device and browser.
- Right to Limit Use of Sensitive Personal Information — direct us to limit our use and/or disclosure of sensitive personal information to what is necessary to provide the Services.
- Restriction of Processing — ask us to stop or restrict processing of your personal information.
- Withdrawal of Consent — where we rely on consent to process your information, withdraw that consent at any time.
- Right to Appeal — if we decline your request, appeal our decision by replying directly to our denial.
- Managing Communication Preferences — opt out of marketing emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails about your account or orders.
You may exercise any of these rights where indicated on our Site or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity (e.g., email address or account information) before responding. You may designate an authorized agent to make requests on your behalf; we will require proof of authorization and may need to verify your identity directly.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision, or lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in, including in the United States. Your personal information may also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contactus@dearpooch.com or write to us at:
Ethos Agora LLC (dba DearPooch.com)
2390 Crenshaw Blvd, Ste 166, Torrance, CA 90501, United States
You can print this page or save it as a PDF for your records. For related policies, see our Terms of Service and Shipping & Returns Policy.