🐾 Frequently Asked Questions

Not yet — we currently ship within the United States only. Subscribe to our emails to be notified when international shipping becomes available for your fur family!

Most orders ship within 1–2 business days.

• U.S.-stock items: typically ~2–5 business days after shipment
• Overseas partner items: typically ~5–10 business days after shipment
• Some items ship from Canada/EU and usually arrive within the same 5–10 business-day window

Business days exclude weekends and holidays. Weather and carrier volumes may cause delays beyond our control.

Yes! We offer free standard shipping on every U.S. order — no minimum required. Your pup (or kitty) deserves that little extra treat.

We ship from select partner facilities across the country. If your items ship from different locations, you'll receive separate parcels and individual tracking numbers for each — so don't worry if one arrives before another!

If your order hasn't shipped yet, contact us immediately with your order number and the correct address. Once it's in transit with the carrier, rerouting isn't guaranteed.

Most shipments don't require a signature. For higher-value orders, the carrier may require one at their discretion.

For most pet products and accessories, you may request a return within 7 days of delivery. If a product page lists a longer window (e.g., 14 days), that longer window applies to that item.

The following items are final sale and cannot be returned unless damaged on arrival:

• Pet treats & edible products
• Grooming consumables (shampoos, wipes, sprays)
• Pet hygiene & sanitary products
• Single-use items (disposable pads, waste bags, etc.)
• Items marked "Final Sale" on the product page

We're a dropshipping store — products are fulfilled by our supplier partners, which is why return eligibility varies by item.

For change-of-mind or size/fit returns, customers are responsible for return shipping costs. If we shipped the wrong item or it arrived damaged or defective, we will cover return or replacement shipping — please notify us within 48 hours of delivery with clear photos.

Email contactus@dearpooch.com (or text (424) 241-0418) within your return window with your order number and the item(s) you'd like to return. We'll reply with the correct return address (this varies by supplier) and an RMA number if required.

Once we receive and inspect the returned item, we'll refund the merchandise price to your original payment method. Your bank or card issuer may take 1–2 billing cycles to post the credit.

To get the right size or item to your pet as quickly as possible, we recommend placing a new order and returning the original item for a refund.

First, check nearby doors, with neighbors, in your building's mailroom, and any safe spots the carrier may have used. Many "delivered" scans appear shortly before the actual drop-off. If the package still hasn't turned up by the next business day, contact the carrier directly and reach out to our team — we'll do everything we can to help.

We're so sorry your order didn't arrive as expected! Please contact us within 48 hours of delivery with clear photos of the item and its packaging. We'll make it right with a replacement or full refund — no hassle, because your pet deserves better.

Each product page includes a size guide specific to that item. We recommend measuring your pet and comparing to the chart before ordering — especially for apparel, harnesses, and beds. When in doubt, size up for your pet's comfort.

Yes! Our range is curated to cover everything from teacup breeds to large dogs, as well as cats of all sizes. Product descriptions include details on sizing, weight limits, and intended use so you can find the perfect match for your best friend.

We curate our catalog from trusted supplier partners and only list products we'd be comfortable giving our own pets. That said, we always recommend supervising your pet with any new toy, treat, or accessory — and checking product descriptions for any breed- or size-specific guidance.

Absolutely! While "Dear Pooch" started with a love for dogs, we're proud to carry a growing range of cat products too — including litter boxes, cat trees, exercise wheels, cat houses, and more. Browse our Cats collection for the full lineup.

We accept all major credit and debit cards, as well as accelerated checkouts including Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, and Diners Club (availability may vary by device and browser).

Enter your discount code in the Discount code field at checkout before completing your purchase. Only one discount code can be applied per order.

We don't offer price adjustments after purchase. For the best deals, subscribe to our emails and follow us — we run regular promotions for our Dear Pooch community!

We'd love to hear from you — and your pup! 🐾

Email: contactus@dearpooch.com
SMS/Text: (424) 241-0418
Mailing Address: 2390 Crenshaw Blvd, Ste #166, Torrance, CA 90501